Payment Policy

Payment Policy

Introduction

Welcome to [Dost Grocery App], your one-stop destination for authentic Indian groceries. Our payment policy is designed to ensure a smooth, secure, and hassle-free shopping experience for all our customers. Please read the following terms and conditions carefully.

Payment Methods

1. Credit/Debit Cards

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and RuPay. Your card details are processed securely, and we do not store any card information on our servers.A nominal fee may apply.

2. Net Banking

Customers can choose to pay directly through their bank accounts using our net banking option. We support a wide range of banks for your convenience.A nominal fee may apply.

3. UPI (Unified Payments Interface)

Payments can be made using UPI. You can use any UPI-enabled app like Google Pay, PhonePe, Paytm, or BHIM to complete your transaction.A nominal fee may apply.

4. Wallets

We accept payments through popular digital wallets such as Paytm, Mobikwik, and Freecharge. This provides a quick and seamless payment option.A nominal fee may apply.

5. Cash on Delivery (COD)

We offer Cash on Delivery for orders up to ₹10- ₹10,000. Please note that COD service may not be available for all locations and certain products.

Payment Security

SSL Encryption

All transactions are secured with SSL encryption to ensure your payment information is protected.

PCI Compliance

Our payment processing partners are PCI DSS compliant, ensuring the highest standards of security.

Payment Confirmation

Upon successful payment, you will receive an order confirmation via email and SMS. The order confirmation will include details of your purchase, payment amount, and an estimated delivery date.

Payment Issues

If you encounter any issues during the payment process, please contact our customer service team at [customer service email] or call us at [customer service phone number]. Common issues may include:

Payment failure

Double charge

Incorrect amount charged

Our team will assist you in resolving these issues promptly.

Refund and Cancellation Policy

Order Cancellation

Before Shipment: Orders can be canceled before shipment without any charges. Refunds will be processed within 5-7 business days.

After Shipment: If the order is canceled after shipment, shipping charges will be deducted from the refund.

Refunds

Product Issues: If you receive a damaged or incorrect product, please contact us within 24 hours of delivery. We will arrange for a replacement or a full refund.

Other Reasons: For any other reasons, refunds will be processed on a case-by-case basis. Refunds will be credited to the original payment method within 7-10 business days.

Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

For any questions or concerns regarding our payment policy, please contact us:

Email: [dostgrocery@gmail.com]

Phone: [7009501057]

Thank you for shopping with [Dost Grocery App]. We appreciate your business and strive to provide the best service possible.