Return & Refund Policy

Return and Refund Policy

Introduction

At [Dost Grocery App], we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the terms and conditions under which you may return products and receive a refund.

Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

•The item must be unused and in the same condition that you received it.

•The item must be in the original packaging.

•The item must be returned within [number] days from the date of purchase.

Non-Returnable Items

The following items are not eligible for return:

•Perishable goods such as fruits, vegetables, dairy products, and meat.

•Opened or used products.

•Items purchased on sale or with a discount.

•Gift cards.

How to Initiate a Return

To initiate a return, please follow these steps:

•Contact our customer support team at [dostgrocery@gmail.com] or call us at [7009501057] within [2] days of receiving your order.

•Provide your order number, the item(s) you wish to return, and the reason for the return.

•Our customer support team will review your request and, if approved, provide you with instructions on how to return the item(s).

Refunds

Conditions for Refunds

•Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed under the following conditions:

•The item is unused, in its original condition, and in the original packaging.

•The return request was made within [number] days of purchase.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider's policies.

•Credit/Debit Card Payments: Refunds will be processed within [number] business days.

•Net Banking/UPI: Refunds will be processed within [number] business days.

•Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or store credit within [number] business days after receiving your bank details.

Partial Refunds

Partial refunds may be granted under certain circumstances, such as:

•The item is returned not in its original condition, damaged, or missing parts for reasons not due to our error.

•The return request any questions about our Return and Refund Policy, please contact us at:

Email: [dostgrocery@gmail.com]

Phone: [7009501057]

By shopping with us, you agree to our Return and Refund Policy. We appreciate your understanding and cooperation.