Shipping Policy

Shipping Policy

Welcome to [Dost Grocery App]! We are committed to providing you with the best shopping experience. Please read our shipping policy carefully to understand how we handle your orders.

1. Shipping Locations

We currently ship to all major cities and towns across India. Unfortunately, we do not offer international shipping at this time.

2. Shipping Rates

Shipping rates vary depending on the location, size, and weight of the order. The exact shipping cost will be calculated at checkout based on the total weight of your order and your delivery address.

Free Shipping: Orders above ₹500 qualify for free standard shipping.

•Standard Shipping: ₹50 for orders below ₹500.

3. Delivery Timeframes

We aim to deliver your order as quickly as possible. Estimated delivery times are as follows:

•Metro Cities: 2-4 business days

•Non-Metro Cities: 4-7 business days

•Remote Areas: 7-10 business days

Please note that these timeframes are estimates and actual delivery times may vary.

4. Order Processing

Orders are processed and shipped within 1-2 business days after receiving your order confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or through our website.

6. Delivery Partners

We partner with trusted courier services to ensure your order reaches you safely and on time. Our delivery partners include [Courier Partner Names].

7. Shipping Restrictions

Certain items, due to their nature, may be subject to shipping restrictions. These restrictions will be indicated on the product page. If an item in your order is restricted, we will contact you to discuss alternative options.

8. Damaged or Lost Packages

•Damaged Packages: If your package arrives damaged, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund.

•Lost Packages: If you suspect your package is lost, please contact our customer service team. We will investigate and resolve the issue promptly.

9. Return Policy

For information on returns, please refer to our Return Policy page [link to Return Policy].

10. Customer Support

If you have any questions or concerns about your order, please contact our customer support team:

•Email: [dostgrocery@gmail ]

•Phone: [7009501057]

•Live Chat: Available on our website

Thank you for shopping with [Dost Grocery App]! We appreciate your business and are here to help with any questions you may have about our shipping policy.